ISC Business Studies 2011 Class-12 Previous Year Question Paper

ISC Business Studies 2011 Class-12 Previous Year Question Paper Solved for practice. Step by step Solutions with Questions of Part-1 and 2. By the practice of Business Studies 2011 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

Try Also other year except ISC Business Studies 2011 Class-12 Solved Question Paper of Previous  Year for more practice. Because only ISC Business Studies 2011 Class-12 is not enough for complete preparation of next council exam. Visit official website CISCE for detail information about ISC Class-12 Business Studies.

ISC Business Studies 2011 Class-12 Previous Year Question Paper Solved

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Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part 1 and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].


Answer all questions

ISC Business Studies 2011 Class-12 Previous Year Question Paper Solved

Question 1.
Answer briefly each of the questions (i) to (xv): [15 × 2]
(i) Define recruitment.
(ii) Give two points of distinction between training and development.
(iii) What is the effect of high morale of staff on productivity ?
(iv) Money is not the only motivator for staff. Justify this statement.
(v) Explain two limitations of performance appraisal.
(vi) What is meant by closed system of promotion ?
(vii) Give two points of distinction between retrenchment and layoff.
(viii) Why is communication called a two way process ?
(ix) Explain how attitude and opinion act as a barrier to effective communication.
(x) What is a letter of enquiry ? Give the name of the letter that is received in its response.
(xi) Give two advantages of having an ‘Appendix’ in a report.
(xii) State any two prerequisites for passing a special resolution in a meeting.
(xiii) What is a motion in the context of meetings ? When can it become a counter motion ?
(xiv) What are Phonograms ?
(xv) With reference to monthly remuneration of staff, write the expanded form of:
(a) CCA
(b) DA
Answer 1:
(i) Recruitment is a process of identification of sources of human forces and motivating them to apply for jobs in the organisation. It is a process to discover the sources of manpower to meet the requirements of the staffing schedule. It helps in faster selection of an efficient working force in an organisation. It is a connecting activity bringing together those offering jobs and their waiting jobs. A good plan and managed security initiative will result in better quality jobs seekers. Recruitment brings happiness in an organizations needs and shapes its future. The object of an organisation rely upon how effectively human resources are managed and utilized.

(ii) Two points of distinction between training and development are :

Training Development
(a) Training means learning expertise and knowledge for doing a specific job. It enlarges job skills.

(b) Training is job centered is nature.

(a) Development means the growth of an employee overall. It forms behavior of the employees.

(b) Development is career oriented in nature.

(iii) High morale leads to ardent zeal among the workers for good accomplishment. High morale impels employees to make joint efforts filly with the management for achieving organisational aims. It is admitted as the key to higher productivity.


(iv) Money plays an important role in motivation. But money falls to satisfy needs of a higher level or esteem and self actualization to employees money is not the only criteria to work in an organisation. They work for recognition, freedom, status, job satisfaction, stability of employment, opportunity for promotion, participation in management, job enrichment, healthy competition and post retirement benefits.

(v) Two limitations of performance appraisal are :
(a) Inexperience of evaluator : The evaluation might not be trained and experienced to make a right judgement of job performance.
(b) Opposition from trade unions : Trade unions may oppose performance appraisal on the ground that it entails discrimination among its members.

(vi) A sales message offering goods or services to only a specific consumer group e.g. a hotel offers gateway weekend to special to senior over the age of 65. Retrenched employees are promised legally but they will be recalled on job (Last go first come method) when the conditions of business gets better but in Layoff Employees are terminated without any such promise after paying all their legal.

(vii) 2 points of distinction between retrenchment and layoff are: Retrenchment means any termination which is not a disciple may action inflicted on a workmen or VRS or retirement or superannuation or ending of a fixed term contract or termination of service due to continued ill health. Layoff means failing refusal or inability of employer due to shortage of raw material, coal, power, break down of machinery to provide employment.

(viii) Communication is called a two way process because every action has an equal opposite and simultaneous reaction as per Newton Laws of motion. The same logic applies to communication. It is called a two way process because when you communicate there are two subjects involved here one is
(a) the person who is communicating and
(b) the person is listening. Ex. When you talk to your friend – two people are involved when you are talking to a group two sides are involved.

When you are writing one side is you (you are writing your thoughts) the receiving side is – people who read what you have written (that is second subject here). So it is very important that not only you are sure of what you are talking but also people who are listening to you are sine they understood it is the right way.

(ix) Attitude and opinion act as a heavier to effective communication because the influence of „ attitude which is the predisposition to act or not to act in a certain way it is a mental position involving a fact or state. Clearly, if people have made up their minds they cannot objectively listen to what is said.

(x) A Letter of inquiry also known as a prospecting letter of interest is sent to companies that may be hiring but haven’t listed specific job openings. Letter of inquiry should contain information on why the company interest you and why your skills and experience would be an asset to the company. Also provide information on how you will follow up and when you can be reached. Our L.O.E. will receive a prompt response indicating to better or not we are unable to review L.O.E. that are incomplete.

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