ISC Business Studies 2018 Class-12 Previous Year Question Paper Solved

ISC Business Studies 2018 Class-12 Previous Year Question Paper Solved for practice. Step by step Solutions with Questions of Part-1 and 2. By the practice of Business Studies 2018 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

Try Also other year except ISC Business Studies 2018 Class-12 Solved Question Paper of Previous  Year for more practice. Because only ISC Business Studies 2018 Class-12 is not enough for complete preparation of next council exam. Visit official website CISCE for detail information about ISC Class-12 Business Studies.

ISC Business Studies 2018 Class-12 Previous Year Question Paper Solved

-: Select Your Topics :-



Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part 1 and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].


Answer all questions

ISC Business Studies 2018 Class-12 Previous Year Question Paper Solved 

Question 1.
Answer briefly each of the questions (/) to (xv): [15 x 2]
(i) What is meant by unsolicited applications ?
(ii) State the significance of conducting refresher training.
(iii) Define remuneration.
(iv) Name any four non-monetary incentives that may be used in an organisation.
(v) Briefly explain any two qualities of a good leader.
(vi) Differentiate between upgrading and dry promotion.
(vii) Give one benefit each of voluntary retirement scheme to employee and to the employer.
(viii) Bring out the significance of using grapevine as a channel of communication in an organisation.
(ix) Explain the meaning of internal communication. Name its two types.
(x) What is a Dictaphone ?
(xi) Briefly explain what is meant by letter of inquiry. Which letter is written in response to it ?
(xii) With reference to written internal communication, explain the term office order.
(xiii) Explain cross referencing, in the context of report writing.
(xiv) Explain the term 1 motion’ in the context of company meetings.
(xv) With reference to Post Office, expand the following:
(a) VPP
(b) PIN
Answer 1:
(i) Unsolicited applications are those applications applied by the person in search of employment carry their resume and certificates. When suitable jobs are available for them then they may be contacted and considered.

(ii) Refresher training is provided to update the knowledge and improve the employees’ working skills. It also makes the employees more efficient in the use of advanced technology.

(iii) Remuneration refers to the wage or salary paid to workers in cash or kind in consideration of the services rendered by them. Wages help the business to attract, retain and motivate efficient workers. A good system of remuneration should be simple, equitable, economical and flexible.

(iv) The following are the non-monetary incentives given below :

  • Status symbols
  • Appreciation of work
  • Healthy competition
  • Opportunity for growth

(v) A good leader should posses following qualities :

  • Self-confidence : A leader should be willing to listen to others and to absorb new ideas,
  • Vision and foresight: A leader should be able to anticipate or visualize the future course of events.

(vi) Difference between upgrading and dry promotion.

Upgrading Dry Promotion
It means movement from one lower scale to higher scale. It is one where one has to pass through the minimum requirements of promotion criteria.

(vii) Under this scheme, the employee may be allowed to retire before attaining the retirement age with full benefits of retirement due to disease or disability and the retirement benefits to employer may give a recruiting advantage.

(viii) Grapevine is an informal channel of communication which should be used judiciously to supplement the official channels. It is utilized when the official channels are slow and insufficient. It is built around interpersonal relations between people working in an organisation. It spreads throughout the organisation with its branches going out in all directions going out in all directions irrespective of levels of authority.

(ix) Internal communication refers to all communication within an organisation. It helps to create mutual understanding and cooperation between different parts of an organisation. Internal communication is of two types: Horizontal Communication and Vertical Communication.

(x) A Dictaphone is an electronic device which records speech so that the typist may playback the recording and transcribe it on the typewriter. It permits speedy and accurate recording of lengthy debates or proceedings. Telephonic conservation, interviews etc. can be recorded immediately along with notes for follow up action.

(xi) When a buyer wants information about the quality, price, availability etc. of goods to be purchased or about the terms of sale etc. he writes a letter of inquiry to the seller. While drafting a letter of inquiry, specify the quantity you want to buy, ask for samples or demonstrations if required etc. Quotation letters are written in response to it.

(xii) Office order is a means of downward communication. It is used to communicate matters related posting, promotion, transfer, suspension, disciplinary proceedings etc. It also carries a stamp of authority and people working at lower levels are bound to accept it.

(xiii) Cross referencing means making a mention at one place in the report about some other point of the report. It helps to save time and facilitates task of the person who are to read and use the report whenever necessary, cross-referencing should be done in a report. .

(xiv) A motion is a proposal moved by a member for the purpose of discussion at the meeting. The motion must be in writing and it must relate to the items placed on the agenda. An amendment is a motion proposed with a view to make some alterations in the original motion which is
under discussion. A motion become a resolution when it is duly adopted in a meeting.


(a) VPP: Value Payable Post
(b) PIN: Postal Index Number i

Part – II (60 Marks)

Answer any five questions

Solved Previous Year Question Paper of ISC Class-12 Business Studies 2018 

Question 2.
(a) Explain any three points of difference between training and education. [6] (b) With reference to selection process, explain the significance of the following : [8]
(i) Preliminary Interview
(ii) Application Blank
(iii) Medical Examination
(iv) Final Interview
Answer 2:
(a) Difference between Training and Education.

Basis Training Education
(i) Nature



(iii)Cost paid

It is practical.

Training involves knowledge and skills in a particular job.

Training cost is paid by the employer.

It is theoretical.

Education involves general knowledge and intelligence.


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