ISC Business Studies 2019 Class-12 Previous Year Question Paper Solved

ISC Business Studies 2019 Class-12 Previous Year Question Paper Solved for practice. Step by step Solutions with Questions. By the practice of Business Studies 2019 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

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ISC Business Studies 2019 Class-12 Previous Year Question Paper Solved


-: Select Your Topics :-

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 Part-I

 Part-II


Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part 1 and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].

Part-I 

Answer all questions

ISC Business Studies 2019 Class-12 Previous Year Question Paper Solved 

Question 1.
Answer briefly each of the questions (i) to (x): [10 x 2] (i) Name the two sources of e-recruitment. Briefly explain any one of them.
(ii) State any two differences between training and development.
(iii) Briefly explain the two types of esteem needs, as per the human needs stated by Maslow.
(iv) Define Leadership.
(v) State any two limitations of promotion of employees in an organisation.
(vi) What is meant by gratuity ?
(vii) State any two benefits of e-business to the buyers.
(viii) What is meant by outsourcing ?
(ix) State any two functions of FSSAI.
(x) Expand the following :
(a) LPO
(b) KPO
Answer-1:
(i) Two sources of e-recruitment are :

1.Resume Scanners

2.Job portals

Job Portals: A job portal, also known as a career portal, is a modem name for an online job board that helps applicants find jobs and aids employers in their quest to locate ideal candidates. Some government agencies, non-profit organizations, universities and private businesses have their own job portals that applicants can access on the organization’s website.

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(ii) two differences between training and development

Training Development
(i) Training is a short term process. (i) Development is a long term process.
(ii) Focus on present or immediate needs. (ii) Focus on future role.
(iii)It is aimed at a specific task or job role (iii) It is aimed at developing relationships, often for the purpose of improving leadership skills.

(iii) Esteemed needs are : Status, power, confidence, self-esteem, achievement, respect, etc. Status : When a person has status, they are widely recognized and are effectively given social power through the influence that is gained. Status may be gained through basic admiration from others. It is also gained by position,

Esteem as a reward:
Esteem : Esteem is often used as a reward. An esteem reward may be a promotion or a ‘lifelong achievement’ award. Although money is useful, but beyond a reasonable salary, many people are not strongly influenced by cash incentives.

Esteem often acts as an intrinsic reward, and thus can be far more powerful than extrinsic rewards such as bonus payments or loyalty card points.

(iv) Leadership is the art of motivating a group of people to act towards achieving a common goal. In a business, this can mean directing workers and colleagues with a strategy to meet the company’s needs.Esteem : Esteem is often used as a reward. An esteem reward may be a promotion or a ‘lifelong achievement’ award. Although money is useful, but beyond a reasonable salary, many people are not strongly influenced by cash incentives. Esteem often acts as an intrinsic reward, and thus can be far more powerful than extrinsic rewards such as bonus payments or loyalty card points.Esteem as a reward:(iii) Esteemed needs are : Status, power, confidence, self-esteem, achievement, respect, etc.
Status : When a person has status, they are widely recognized and are effectively given social power through the influence that is gained. Status may be gained through basic admiration from others. It is also gained by position. such as when a person gets promoted within an organization.

(v)

(a) Since the promotions are to be given to the existing employees, minimum standard of qualifications has to be ignored, if highly qualified employees are not available.
(b) Selection from the existing employees is a difficult process if the employees have limited knowledge and skills.

(vi) Gratuity is a monetary benefit given by the employer to his employee at the time of retirement. It is a defined benefit plan where no contributions are made by the employee.

(vii)

(a) Products at competitive price are available on e-business platforms.
(b) A buyer can order for the product any time (24 × 7 basis).
(c) Products are delivered at doorsteps of the buyers.

(viii)

(a) Outsourcing is cost effective to a firm.
(b) Outsourcing can promote efficiency. It can be a good option when the functions of an office are complicated.
(c) Outsourcing offers staffing flexibility.

(ix) Functions of Food Safety and Standards Authority of India are :

To promote general awareness about food safety and food standards.

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To provide training to the persons who are involved or intend to get involved in food businesses.

(x)

(a) LPO : Local Purchase Order
(b) KPO : Knowledge Process Outsourcing


Part – II (60 Marks)
Answer any five questions

Solved Previous Year Question Paper of ISC Class-12 Business Studies 2019 

Question 2.
(a) Briefly explain the significance of Human Resource Management to an enterprise. [4] (b) Define staff selection. Explain the meaning and relevance of checking references and placement in a selection procedure. [8] Answer-2:
(a) An organization cannot build a good team of working professionals without good Human Resources. The key functions of the Human Resources Management (HRM) team include recruiting people, training them, performance appraisals, motivating employees as well as workplace communication, workplace safety and much more.

HRM develops skills of the employees.

The HR department teaches the organization how to utilize this human capital as well as the non-human one and so, the organizations, who aim to efficiently utilize their resources and increase the profit invite the HR management people to formulate required objectives and policies.

HRM resolves the conflicts and helps in maintaining and restoring positive working relationships.

It has the responsibility of developing good public relations as well as maintaining the goodwill of the company among other public sectors.

(b) Staff selection is the process of interviewing and evaluating the candidates for a specific job and selecting an individual for employment based on certain criteria (qualifications, skills and experience).

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