ISC Business Studies 2014 Class-12 Previous Year Question Paper

ISC Business Studies 2014 Class-12 Previous Year Question Paper Solved for practice. Step by step Solutions with Questions of Part-1 and 2. By the practice of Business Studies 2014 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

Try Also other year except ISC Business Studies 2014 Class-12 Solved Question Paper of Previous  Year for more practice. Because only ISC Business Studies 2014 Class-12 is not enough for complete preparation of next council exam. Visit official website CISCE for detail information about ISC Class-12 Business Studies.

ISC Business Studies 2014 Class-12 Previous Year Question Paper Solved

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Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part 1 and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].


Answer all questions

ISC Business Studies 2014 Class-12 Previous Year Question Paper Solved 

Question 1.
Answer briefly each of the questions (i) to (xv) [15 x 2]
(i) Give two points of distinction between external sources and internal sources of recruitment.
(ii) Explain the relevance of medical examination in a selection process.
(iii) State any two consequences of low morale.
(iv) What is a pay slip ? How is it different from a pay roll ?
(v) What is merit grading method of staff appraisal ?
(vi) State any two qualities of a good leader.
(vii) How can transfer be used as a punishment by the employer 9
(viii) What is the importance of feedback in a communication process ?
(ix) ‘Post script should be avoided in a business letter.’ Comment.
(x) What is a letter of quotation ?
(xi) Explain Information Report.
(xii) Distinguish between minutes and reports in the context of company meetings.
(xiii) Why is histogram called a two dimensional graph ?
(xiv) What is the importance of the PIN code in a postal address ?
(xv) With reference to Post Office Services, expand the following:
(a) GPO
(b) UPC
Answer 1:

Internal Sources of Recruitment External Sources of Recruitment
1. It refers to the sources of recruitment suggested/referred by the existing staff of the organization.

2. It is a cheaper source of recruitment.

1. It refers to the sources of recruitment of workforce from outside the organization.

2. It is an expensive source of recruitment.

(ii) Medical examination is a vital thing in the selection process. It ensures that the selected candidate is physically fit for the job and he does not suffer from any serious illness/disease which may create problem in future.



(a) High rates of absenteeism.
(b) Excessive complaints and grievances.
(c) Low turnover.

(iv) A pay slip is a small paper document which shows full details of monthly wages, deductions made and net w ages of an individual. It is different from payroll as a payroll represents full information relating to the pays of all the employees working in an organization.

(v) Under merit grading method, the performance of the employees is evaluated against certain grades such as poor, good, very good, excellent or outstanding, satisfactory or unsatisfactory. The grade which describes his performance can be allocated to him.


(a) A good leader has an exemplary character.
(b) A good leader is confident.
(c) A good leader as well as keeping the main goal in focus is able to think analytically.

(vii) Transfer is a mild form of punishment in the hands of employer. It is used due to poor performance or erratic behaviour of an employee. An employer can transfer the services of such employee to a remote or inconvenient place.

(viii) Feedback also enables us to evaluate the effectiveness of our message. It makes communication meaningful. It is the end-result of an idea and makes communication a continuous process. If our audience doesn’t understand w hat we mean, w e can tell by the response and then refine the message accordingly.

(ix) In a business letter, postscript should be avoided, as its use shows the carelessness of the letter writer.

(x) A letter of quotation is any letter written in reference to the price of a service or product. This could range from a customer or client requesting or accepting a quote, to the supplier or service provider sending the quote amount. Either of these letters could be headed as a letter of quotation.

(xi) An informational report presents the data collected or facts observed in an organized form. It is a description of an event as it is and not as it should be. It does not make any recommendations.


Minutes Reports
1. It is a record of the resolutions adopted in a meeting along with names of mover, manner of voting and results. 1. It is a gist of decisions
2. It starts with the word ‘RESOLVED’. 2. It does not have any keyword for starting

(xiv) PIN code number helps in sorting and distributing the mail by post office staff. It speeds up the delivery of the letters and articles by the post offices.

(xiii) A histogram is a type of graph that has wide applications in statistics. Histograms allow a visual interpretation of numerical data by indicating the number of data points that lie within a range of values, called a class or a bin. The frequency of the data that falls in each class is depicted by the use of a bar.



(i) GPO — General Post Office
(ii) UPC — Under Postal Certificate

Part – II (60 Marks)

Answer any five questions

Solved Previous Year Question Paper of ISC Class-12 Business Studies 2014

Question 2.
(a) Why are advertisements in the newspaper the most popular source of recruitment ? [6] (b) Name and explain any four types of training. [8] Answer 2:
(a) Newspaper advertising is very popular due to its following features :

  • Newspaper advertising is economical.
  • Newspapers have widespread publicity.
  • Newspapers have significant readership.
  • Newspaper advertising can carry complete information for candidates

(b) Types of Training :

Induction training: It is also known as orientation training given for the new recruits in order to make them familiarize with the internal environment of an organization. It helps the employees to understand the procedures, code of conduct, policies existing in that organization.

Job instruction training : This training provides an overview about the job and experienced trainers demonstrates the entire job. Additional training is offered to employees after evaluating their performance if necessary.

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