ISC Business Studies 2017 Class-12 Previous Year Question Paper Solved

ISC Business Studies 2017 Class-12 Previous Year Question Paper Solved for practice. Step by step Solutions with Questions of Part-1 and 2. By the practice of Business Studies 2017 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

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ISC Business Studies 2017 Class-12 Previous Year Question Paper Solved

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Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part 1 and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].


Answer all questions

ISC Business Studies 2017 Class-12 Previous Year Question Paper Solved 

Question 1.
Answer briefly each of the questions (z) to (xv): [15 x 2]
(i) What are the benefits of Campus recruitment ?
(ii) State any two hindrances of staff training.
(iii) List any two conditions where time-rate system of wage payment is most suitable.
(iv) Enumerate any four human needs according to Mas low’s hierarchy.
(v) Give any two differences between leadership and management.
(vi) How does performance appraisal differ from potential appraisal ?
(vii) State any two conditions where demotion can be justified.
(viii) Explain any one distinction between suspension and termination with reference to staff dismissal.
(ix) Explain the two types of external communication.
(x) List the components of a communication process.
(xi)What are routine reports ? Give any two examples of the same.
(xii) Explain clear days notice with regard to company meetings.
(xiii) List any four types of diagrams and graphs used in visual communication.
(xiv) What are derivative tables ? Why are they called so ?
(xv) With reference to post office services, write the expanded forms of:
(a) RMS
Answer 1:
(i) Benefits of Campus Recruitment are:

  • Well-educated persons become available without any advertisements.
  • Campus Recruitment is very convenient and inexpensive.

(ii) The main hindrances of staff training are as follows: (any two)

  • Shortage of qualified trainers.
  • Lack of top management support.
  • Lack of willingness to learn on the part of trainees.
  • Shortage of funds required for training


(iii) Two conditions where time-rate system of wage payment is most suitable are:

  • Where the quality of work is more important.
  • Where the output of a worker cannot be measured.

(iv) There are some human needs according to Mas low’s Hierarchy:

  • Physiological Needs: These fundamental needs are essential for human survival. It includes food, water, air, sleep, clothing, shelter etc.
  • Safety Needs: Every person wants safety and security needs like physical safely or protection against murder, fire, accident etc. and economic safety against theft, old age etc.
  • Social Needs : Social needs include need for love and affection, association with and acceptance by various social groups, friendship etc.
  • Esteem Needs: It implies needs for self-respect, self-confidence, feeling of personal worth.

(v) Distinguish between Leadership and Management

            Basis Leadership Management
1. Focus Leaders are concerned with the expectations and aspirations of followers. Managers are focusing on achieving the organisational goals.
2. Relationship Leadership can occur anywhere within or outside organisation. Management implies superior- subordinate relationship.

(vi) Performance appraisal is the process of evaluating the employees’ performance on the job in terms of the requirement of the job whereas potential appraisal refers to the evaluation of a capacity, talent and unutilised talent of a person.

(vii) There are some conditions where demotion can be justified:

  • Due to recession and other crisis, the employee may have to be demoted.
  • Changes in technology and work methods, employees can be demoted if they are unable to handle their jobs or adjust to new technology.

(viii) Suspension means disciplinary action taken against an employee to penalize him for his conduct. Whereas, termination is the removal of an employee from the payroll due to circumstances beyond the control of the employer.

(ix) External communication is of two types:

  • Inward communication : When all messages received by the organisation from outside, then it is called inward communication, e.g., telephone calls, reports etc.
  • Outward communication: When all messages that go out of an organisation, then it said to be outward communication. It may be in telegram form, letter form etc.

(x) There are various components of communication process:

  • Sender
  • Encoding
  • Message
  • Channel
  • Decoding
  • Receiver
  • Feedback

(xi) Routine Reports have standard layout which are prepared at regular intervals in the routine course of business. This type of report may be submitted weekly, fortnightly, monthly, quarterly, half-yearly or yearly. Examples : Weekly production reports, Monthly reports on sales.


(xii) The term ‘clear days’ implies the number of days between the date of serving notice to the members and scheduled date of the meeting. The member entitled to attend the meeting must get proper ‘clear days’ notice in terms of the provision of the Companies Act, 2013.

(xiii) Four types of diagrams are:

  • Pie-diagram
  • Pictogram
  • Histogram
  • Flow-chart

Four types of graphs are:

  • Line graph
  • Bar graph
  • z-graph
  • Pie-graph

(xiv) Derivative tables serve as repository of information and are arranged for easy reference. They usually contain detailed information and are not constructed for specific purposes. These type of tables provide information for particular discussion. When .it is attached to report they are found in the body of the text. These tables are called derivative tables.


(a) RMS : Railway Mail Services.
(b) TMO: Telegraphic Money Order.

Part – II (60 Marks)

Answer any five questions

Solved Previous Year Question Paper of ISC Class-12 Business Studies 2017 

Question 2.
(a) Discuss any three types of recruitment interviews. [6] (b) With reference to on-the-job training, answer the following. [8] (i) Explain this method of training.
(ii) State any two advantages of this method.
(iii) State any two disadvantages of this method. .
(iv) Give any two major distinctions between off the job training and on the job training.
Answer 2:
(a) Types of Recruitment Interviews are:

Face to Face Interview: In this method, there should be one-to-one conversation between the candidate and company’s representative, usually the human resource personnel. It will also help to assess the personality, communication skills and basic knowledge of the candidate.

Structured Interview: A Structured Interview is that interview in which the interviewer prepared a list of questions and asking the same set of questions to all candidates to compare and rate the answers.

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