ISC Commerce 2019 Class-12 Previous Year Question Papers Solved

ISC Commerce 2019 Class-12 Previous Year Question Papers Solved for practice. Step by step Solutions with Questions. By the practice of Commerce 2019 Class-12 Solved Previous Year Question Paper you can get the idea of solving.

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ISC Commerce 2019 Class-12 Previous Year Question Papers Solved

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Maximum Marks: 80
Time allowed: Three hours

  • Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time.
  • Answer Question 1 (Compulsory) from Part I and five questions from Part II, choosing two questions from Section A, two questions from Section B and one question from either Section A or Section B.
  • The intended marks for questions or parts of questions are given in brackets [ ].
  • Transactions should be recorded in the answer book.
  • All calculations should be shown clearly.
  • All working, including rough work, should be done on the same page as, and adjacent to the rest of the answer.

Part – I (20 Marks)
Answer all questions.

ISC Commerce 2019 Class-12 Previous Year Question Papers Solved

Question 1. [10 × 2]
Answer briefly each of the questions (i) to (x) :
(i) What is meant by the term Business Environment ?
(ii) State any four short-term sources of finance for a Joint Stock Company.

(iii) Mention any two advantages of e-Banking to the customers.
(iv) Differentiate between Fixed Capital and Working Capital.
(v) “Management is universal’. Comment.
(vi) State any two points of difference between recruitment and selection.
(vii) Explain feedback as a part of the process of communication.
(viii) Mention any two facilitating functions of marketing.
(ix) Name two types of markets on the basis of nature of transactions.
(x) Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying ₹ 30.000 After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.

(a) Which court should Mr. Kappa approach to file a complaint ?
(b) State any one relief the concerned court may order in favour of Mr. Kappa.
(i) The business environment is a mixture of complex, dynamic and uncontrollable external factors within which a business is to be operated.

(ii) Short term sources for a Joint Stock company are :

  • Public Deposits
  • Trade Credits
  • Customer Advances
  • Factoring


(iii) e-Banking services have the following advantages :

  • Customer can do transactions 24 × 7 basis.
  • e-Banking transactions are online and almost instantaneous.
  • Customer can do transactions from anywhere: from his home or workplace using a computer or laptop or mobile, he has no need to visit his bank branch.


Fixed Capital Working Capital
1. Fixed capital means the investments done by the business for acquiring long term benefits. 1. Working capital means the funds required for day to day operations of the business.
2. It is used to acquire non-current assets of the business. 2. It is used to acquire current assets of the business.
3. This capital cannot be converted into cash immediately. 3. This capital can be converted into cash immediately.

(v) Management is universal in the sense that it is a common and essential element in all enterprises. Management is universal in the following sense :

  • First, managerial skills are transferable from one person to another.
  • Secondly, management skills can be transferred from one organization to another.
  • Thirdly, managerial skills can be imported and exported from one country to another.


Recruitment Selection
1. Recruitment is an activity of searching candidates and encouraging them apply for it. 1. Selection refers to the process of selecting the best candidates and offering them job.
2. Inviting more and more candidates to apply for the vacant post. 2. Picking up the most suitable candidate and rejecting the rest.

(vii) The observation of the receiver ‘s response is called feedback. It enables the sender to evaluate the effectiveness of the message. Without feedback, two way communications is either ineffective or incomplete. Feedback is the only way to gain receiver’s response and depending on the feedback, sender can take further steps.

(viii) Facilitating functions of marketing are :

  • Standardization and grading
  • Financing
  • Risk taking

(ix) Types of markets on the basis of transactions are :

  • Spot markets
  • Future markets


(i) District Consumer Forum
(ii) Replacement of product


Part – II (60 Marks)
Answer any five questions

ISC Commerce 2019 Class-12 Previous Year Question Papers Solved

Question 2.
(a) Explain three important characteristics of Management. [3] (h) Briefly explain any four external factors of Micro environment of business. [4] (c) What is meant by barriers to communication ? Explain three suitable measures the barriers to effective communication. [5] Answer 2:
(a) Management is goal oriented process : Management always aims at achieving the organizational objectives. The functions and activities of manager lead to the achievement of organizational objectives.

Management is Pervasive : Management is a universal phenomenon. The use of management is not only restricted to business firms only but also it is applicable in profit¬making, non-profit-making, business or non-business organizations: even a hospital, school, club and house has to be managed properly.

Management is a continuous process : Management is a continuous process. All the functions of management are performed continuously, for example, planning organizing; staffing, directing and controlling are performed by all the managers all the time.

(b) Four external factors of micro environment of a business are :

  • Suppliers : Without a supplier, it is not possible to carry on the business.
  • Customers : Customers are another basic requirement to run a business. If no one is buying the products of your business, you will have to close its doors.
  • Marketing Intermediaries: Middlemen have a direct impact on your business operation. They could be your distributors, wholesalers and other related people.
  • Financiers : Typically, business owners take out a loan to get started and the growth of the business depends upon their ability to obtain additional loans.

(c) There may be many barriers in the process of communication. The intended communication is often disturbed and distorted leading to a condition of misunderstanding and failure of communication. The barriers to effective communication could be of many types like linguistic. psychological, emotional, physical and cultural etc.

Measures to overcome the barriers to effective communication :
Use of Simple Language : Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided.

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